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Shipping, Returns & Terms
Everything you need to know before you order from KSU. Questions? We're one message away.
Shipping
- United States — free on orders $100+. Orders under $100 ship for a flat $20 within the US.
- Worldwide — flat $20. International shipping is a single flat rate of $20, anywhere in the world.
- Dispatch time. Orders are packed and shipped within 3 business days of purchase.
- Tracking. You'll receive a tracking number by email as soon as your order ships.
Returns & refunds
- 14-day returns. You may return an item within 14 days of delivery.
- Items must come back in their original, unworn condition with all tags and packaging intact.
- Return shipping is paid by the buyer. We only cover return shipping if an item arrived not as described.
- To start a return, message us on Telegram @Kseniaoliinykv or email sales@makebox.ai with your order details.
- Once we receive and inspect the item, your refund is issued to the original payment method.
Authenticity & condition
- Every piece is 100% authentic — guaranteed.
- Items are new and in pristine condition; most still carry their original designer tags.
- Each listing shows the exact condition and real photos of the actual item you'll receive.
Payment
- Secure checkout powered by Stripe. All major cards accepted.
- Your card details are handled by Stripe and never stored on our servers.
- All prices are in US dollars (USD).
Contact us
We reply fast, in English, Ukrainian and Russian.
- Telegram: @Kseniaoliinykv
- Email: sales@makebox.ai