KSU
Shop with confidence

Shipping, Returns & Terms

Everything you need to know before you order from KSU. Questions? We're one message away.

Shipping

  • United States — free on orders $100+. Orders under $100 ship for a flat $20 within the US.
  • Worldwide — flat $20. International shipping is a single flat rate of $20, anywhere in the world.
  • Dispatch time. Orders are packed and shipped within 3 business days of purchase.
  • Tracking. You'll receive a tracking number by email as soon as your order ships.

Returns & refunds

  • 14-day returns. You may return an item within 14 days of delivery.
  • Items must come back in their original, unworn condition with all tags and packaging intact.
  • Return shipping is paid by the buyer. We only cover return shipping if an item arrived not as described.
  • To start a return, message us on Telegram @Kseniaoliinykv or email sales@makebox.ai with your order details.
  • Once we receive and inspect the item, your refund is issued to the original payment method.

Authenticity & condition

  • Every piece is 100% authentic — guaranteed.
  • Items are new and in pristine condition; most still carry their original designer tags.
  • Each listing shows the exact condition and real photos of the actual item you'll receive.

Payment

  • Secure checkout powered by Stripe. All major cards accepted.
  • Your card details are handled by Stripe and never stored on our servers.
  • All prices are in US dollars (USD).

Contact us

We reply fast, in English, Ukrainian and Russian.